Tag Archives: The Triple Aim

Emergency Medicine

Frequent ED Users: An Ever Growing Challenge

With the rapid rise of accountable care organizations, transitioning from fee-for-service to population-based contracting is the new norm. Population management refocuses providers and administrators from volume to value and is great news for patients. Value is the triad of safety, satisfaction and savings. It can be viewed as a three-legged stool where the span and […]


Tom Scaletta, M.D. Dr. Tom Scaletta is board certified in both emergency medicine and clinical informatics. He is the medical director of patient experience and the emergency department chair at Edward-Elmhurst Healthcare (https://healthydriven.com), past president of the American Academy of Emergency Medicine and a national speaker on emergency department operations and patient satisfaction. Tom designed a computerized patient communication system praised by the Robert Wood Johnson Foundation and Urgent Matters (George Washington University).

Tom Scaletta, M.D. has 6 post(s) at EngagingPatients.org