Category Archives: Emergency Case Management

Emergency Case Management

Part II ā€“ Frequent ED Users: Transitioning from Volume to Value

In December, I discussed the Ever Growing Challenge posed by Frequent ED Users, their prevalence and their characteristics. Here, Iā€™d like to explain why the combination of emergency department (ED) case management, care networks and workflow automation is a pragmatic approach that increases each of the components that encompass value in healthcare ā€“ safety, satisfaction […]


Tom Scaletta, M.D. Dr. Tom Scaletta is board certified in both emergency medicine and clinical informatics. He is the medical director of patient experience and the emergency department chair at Edward-Elmhurst Healthcare (, past president of the American Academy of Emergency Medicine and a national speaker on emergency department operations and patient satisfaction. Tom designed a computerized patient communication system praised by the Robert Wood Johnson Foundation and Urgent Matters (George Washington University).

Tom Scaletta, M.D. has 6 post(s) at