As the mother of a son who was a long-time patient here at Children’s Hospital of Philadelphia (CHOP), I understand what it is like to experience many aspects of our vast healthcare network. Today, my son is healthy and has successfully transitioned to adult care and I am enjoying my “dream come true” job of […]
So, what do you do when you realize care is not as efficient and easy as it could be for a person seeking your help with a medical problem? You consider process redesign. That is exactly as it was for some of our patients with Chronic Obstructive Pulmonary Disease (COPD). There did not seem to […]
Virginia Mason is an urban integrated health system in the Puget Sound, Washington region, with our flagship campus located in downtown Seattle. Like most healthcare organizations, we strive to actively engage patients in their clinical care. We are guided by our strategic plan that puts the patient at the top of its pyramid format to […]