Tag Archives: Lean management in health care

2016 JQS Award Finalist

Rethinking How to Deeply Engage Patients and Improve their Experience of Care

Virginia Mason is an urban integrated health system in the Puget Sound, Washington region, with our flagship campus located in downtown Seattle. Like most healthcare organizations, we strive to actively engage patients in their clinical care. We are guided by our strategic plan that puts the patient at the top of its pyramid format to […]