Author Archives: Laura Cooley, PhD

Laura Cooley, PhD, is director of Education and Outreach for The American Academy on Communication in Healthcare (AACH). She leads efforts to support the AACH mission of improving healthcare through education, research, and practice that focuses on communication and relationships with patients, families, and healthcare teams.
Paths to Patient-Centered Care

Communication: a Powerful Remedy to Cure Ailing Quality and Experiences in Healthcare

by Laura Cooley, PhD • October 30, 2014 • 2 Comments

The rising emphasis on “The Patient Experience” has stimulated an overwhelming spectrum of improvement offerings: patient-centered architecture, facility design, technology devices, patient engagement/education tools, survey evaluation tools, marketing campaigns, fashionable hospital gowns, artistic decor…and so much more! How do we rank and prioritize the plethora of improvement opportunities? What is MOST important? Communication represents a […]