Tag Archives: Randi Redmond Oster

Redesigning the Care Experience

Questioning Protocol, a Family’s Perspective

An excerpt from the book, Questioning Protocol, by Randi Redmond Oster   Dr. Carroll calmly walked to Gary’s bedside. He just performed a very long surgery on my 15-year-old son, who has Crohn’s Disease. “Gary will be fine,” he says. “I took out the diseased intestine.” I ask exactly what he did in the operating […]


Randi Redmond Oster Randi Redmond Oster is author of Questioning Protocol, which helps patients navigate the healthcare system and medical professionals understand the patient perspective. She is a nationally acclaimed speaker on healthcare reform, shared decision-making and patient engagement. Randi spent approximately 20 years working at GE on complex aerospace systems and building profitable financial services businesses. She received a Black Belt in Six Sigma Quality and numerous leadership awards. The skills she gained at GE empowered her to effectively navigate the healthcare system and find opportunities for process improvements as she advocated in hospitals on behalf of her chronically ill son. Randi is president of Help Me Health, a business focused on the transformation of how healthcare thinks about and delivers patient experiences to achieve better outcomes and a better bottom line.

Randi Redmond Oster has 4 post(s) at EngagingPatients.org

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