Tag Archives: What Matters

Patient Engagement

‘What matters to you?’ — A Question of Engagement

Asking patients “What matters to you?” instead of “What is the matter?” is a shift of emphasis I first heard advocated years ago at one of the Institute for Healthcare Improvement’s National Forum conferences. To learn and honor each patient’s preferences should by now be a natural part of delivering care, but it remains a […]


Susan Carr Susan Carr is a medical editor and writer specializing in patient safety and engagement. In addition to curating the EngagingPatients blog, she produces publications for the Betsy Lehman Center in Boston and the Society to Improve Diagnosis in Medicine. Susan lives and works in Lunenburg, Massachusetts.

Susan Carr has 185 post(s) at EngagingPatients.org

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