Tag Archives: 988

Engagement Strategies

At 988 Call Centers, Crisis Counselors Offer Empathy and Juggle Limited Resources

On a Friday evening at a call center in southeastern Pennsylvania, Michael Colluccio stirred his hot tea, put on his headset, and started up his computer. The screen showed calls coming in to the suicide prevention lifeline from around the state. Colluccio, 38, said he knows what it’s like to be on the other end […]


Brett Sholtis is a health reporter for WITF/Transforming Health. Sholtis is the 2021-2022 Reveal Benjamin von Sternenfels Rosenthal Grantee for Mental Health Investigative Journalism with the Rosalynn Carter Fellowships for Mental Health Journalism. Sholtis is a graduate of the University of Pittsburgh and a veteran of the Pennsylvania Army National Guard Kosovo campaign.

Brett Sholtis, WITF has 1 post(s) at EngagingPatients.org

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