Category Archives: Bridging the Chasm

Bridging the Chasm

Almost Real: Patient-Centered Care Meets Norman Rockwell

Imagine patient-centered care explained as a kind of updated Norman Rockwell painting. What you’d get is a recent PBS documentary, “Rx: The Quiet Revolution,” which, yes, uses a famous Rockwell image of a kindly family physician (Doctor and Doll) to set the stage for what follows. Putting Patient-Centeredness into Practice The 90-minute film, available for […]


Michael L. Millenson, President, Health Quality Advisors LLC Michael L. Millenson, president of Health Quality Advisors LLC, Highland Park, IL, is a nationally recognized expert on quality of care improvement, patient-centered care and web-based health. He is the author of the critically acclaimed book, Demanding Medical Excellence: Doctors and Accountability in the Information Age, and he is adjunct associate professor of medicine in the Department of Medicine at Northwestern University's Feinberg School of Medicine. National Public Radio called him “in the vanguard of the movement” to measure and improve American medicine. Prior to starting his own firm, Millenson was a principal in the health-care practice of a major human resources consulting firm. Before that, he was a healthcare reporter for the Chicago Tribune, where he was nominated three times for a Pulitzer Prize. He serves on the boards of the American Journal of Medical Quality and Project Patient Care.

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Bridging the Chasm

Communicating With, Not Simply About the Patient

Patient engagement is hot. However, a critical chasm exists between the way medical folks and patients perceive it. Therein lies some of the difficulty in trying to create a great patient experience. Medical folks generally define patient engagement as collaboration with the patient, providing information and respecting the patient’s desires. The locus is external to […]

Diana B. Denholm, PhD A caregiver for 11-plus years, Diana is author of the critically acclaimed "The Caregiver Wife's Handbook." Based on her personal experiences, she designed a nurse call/patient concierge system to enable patients to interact effectively with care staff.

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