EngagingPatients.org

Milford Regional Medical Center Takes a Holistic Approach to Caring for Patients and Staff

by Bert Thurlo-Walsh, R.N. • August 24, 2022 • 0 Comments

Editor’s note: In this story, Chief Quality Officer and Vice President Bert Thurlow-Walsh, R.N., responds to a question about what his organization, Milford Regional Medical Center in Massachusetts, is doing to improve employees’ experiences, address burnout and grow the workforce. Milford’s holistic approach to addressing issues means that Thurlow-Walsh collaborates with other leaders at the hospital […]

Supporting the Workforce

Good Design Promotes Engagement for All

by Susan Carr • August 3, 2022 • 0 Comments

Patient engagement relies on having a robust healthcare workforce — sufficient numbers of clinicians and staff members supported by organizations and society and provided with the training, equipment and environments they need to do their best work. Current challenges — burnout, understaffing, and other ongoing stresses made worse by the pandemic — are sapping the […]