Tag Archives: Post Hospital Communication

Best Practices

Effective Complaint Management Forges Hospital Loyalty

Feedback always precedes improvement. While praise is a powerful motivator, criticism is more likely to provoke introspection and the discovery of new approaches. In the current era of accountable care, statistically-valid performance measures are being incorporated into value-based purchasing decisions. Like it or not, hospitals and providers are being measured and compared more than ever […]


Tom Scaletta, M.D. Dr. Tom Scaletta is board certified in both emergency medicine and clinical informatics. He is the medical director of patient experience and the emergency department chair at Edward-Elmhurst Healthcare (https://healthydriven.com), past president of the American Academy of Emergency Medicine and a national speaker on emergency department operations and patient satisfaction. Tom designed a computerized patient communication system praised by the Robert Wood Johnson Foundation and Urgent Matters (George Washington University).

Tom Scaletta, M.D. has 6 post(s) at EngagingPatients.org