Tag Archives: HBR

Engaging Patients

Tailoring Technical Support for Telemedicine Patients

With increased use of telemedicine has come the need for physician practices and other ambulatory offices to offer technical support to patients and family caregivers who need help to connect, in particular for video visits. As if physicians and their office staff don’t already have enough to do! In an article for the Harvard Business […]


Susan Carr Susan Carr is a medical editor and writer specializing in patient safety and engagement. In addition to curating the EngagingPatients blog, she produces publications for the Betsy Lehman Center in Boston and the Society to Improve Diagnosis in Medicine. Susan lives and works in Lunenburg, Massachusetts.

Susan Carr has 185 post(s) at EngagingPatients.org

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