Tag Archives: apology


Compassion and Unflinching Fact-Finding Go Hand in Hand

In the days of “deny and defend,” when it appeared a patient had been harmed during medical care, hospitals practiced the opposite of patient engagement, often pretending nothing had happened. Although the transformation is not yet complete, increasing numbers of organizations now run toward, not away from, those affected by unexpected bad outcomes. Some hospitals […]


Susan Carr Susan Carr is a medical editor and writer specializing in patient safety and engagement. In addition to curating the EngagingPatients blog, she produces publications for the Betsy Lehman Center in Boston and the Society to Improve Diagnosis in Medicine. Susan lives and works in Lunenburg, Massachusetts.

Susan Carr has 71 post(s) at EngagingPatients.org

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