EngagingPatients.org

Questions older Americans should ask their surgeon

Our Latest Post

An Update

Long COVID and ME/CFS – Engaged Patient Communities

With Shared Interests

Singing Three-Part Harmony

Encore Presentation

A practical guide to engaging the public in programs

and policy development

Patient Voice

Sherman Award

Sherman Award Postponed for 2021

Informed Decisions

Older adults undergo nearly 40% of surgeries

but lack data for informed decision making

Our Vision

To be instrumental in the transformation of healthcare
to a patient- and family-centered system of care

We believe patient engagement is central to the
transformation of healthcare.

We want to be a centralized resource where the community can find real-time news and relevant
content, share best practices and engage in thoughtful discussion.

Latest from the Blog
Please hover over an image to read the post title.

Search
View All

Moving the Needle in Healthcare: A Disruptive Innovation to Reduce Unnecessary Hospitalizations and ER Visits

Back to Basics: Could Improved Patient-Provider Communications be the Remedy Healthcare Needs?

Patient Engagement is Critical for a Strong Culture of Patient Safety

Applying the Race and Ethnicity Lens Offers a New View of Patient Engagement

Building Relationships with Patients: A Cornerstone of Patient Engagement

Healthy Lessons: Using Pokémon Go and Gamification to Boost Patient Engagement

Questions older Americans should ask their surgeon

Long COVID and ME/CFS – Engaged Patient Communities With Shared Interests

Singing Three-Part Harmony

A practical guide to engaging the public in programs and policy development

Older adults undergo nearly 40% of surgeries but lack data for informed decision making

Filling a gap in oral health care with information about patient experience

U.S. Covid Public Health Emergency continues to support telemedicine

Addressing the health effects of economic security and other social factors

A reporter reacts to sleep apnea diagnosis: Readers respond

Reporter reacts to sleep apnea diagnosis with questions, research and a better solution

After cataract surgery, this engaged patient knows we can do better

Liz Salmi Continues to Report from the Frontier

Further News About Wheelchair Pioneers and the Challenges They Face

Danny van Leeuwen Talks With Sneha Dave on the Health Hats Podcast

At 988 Call Centers, Crisis Counselors Offer Empathy and Juggle Limited Resources

NASEM Workshop Focuses on Improving Diagnosis for Older Adults

Tailoring Technical Support for Telemedicine Patients

Milford Regional Medical Center Takes a Holistic Approach to Caring for Patients and Staff

‘We Need to Be at the Table’: Native-Led Medical Research Aims to Rebuild Trust

Children’s Health System Offers Health Literacy Curriculum for High School Students

Good Design Promotes Engagement for All

How to Navigate Choices In Post-Acute Care – Free Resources From the Massachusetts Health & Hospital Association

Long COVID and ME/CFS – Engaged Patient Communities With Shared Interests

U.S. Surgeon General Asks Everyone to Help Support Healthcare Workers

CARe Forum models how to talk about medical harm with patients and providers

On a Slippery Slope to Co-generating Clinical Notes

Right-to-Repair Laws Aim to Put Wheelchair Users in Charge

Novel Measure of Socioeconomic Status Yields Surprising Results in Telemedicine Study

The Edge of the Known World, Revisited

Expert in User Experience and Information Design Sees Trends in Digital Health

Canadian Study Focuses on What Patients and Family Caregivers Need and Want

“But I have to have a number.”

PFACs Adjust to Pandemic Disruption and Find Some Silver Linings

Integrating Patient-Generated Health Data into EHRs – New Guidance from AHRQ

Danny van Leeuwen Prepares for Another Journey

Engaging Assisted Living Residents and Families in Planning and Decision-Making

Engaging Through Design

Proposed Nursing Home Reform Doesn’t View Family as Essential Caregivers

“TakeCHARGE” A Virtual Symposium for All on Healthcare Communication

Dr. Tejal Gandhi on Rethinking Visitation Policies From a Safety Perspective

An Update: Thanksgiving in Canada

Engaging with Older Patients for Optimal Diagnosis

Hispanic Community Cares for Each Other with Covid Precautions

Understanding the needs of patients with intellectual or developmental disability

Best Wishes to Liz Salmi—An Update

Massachusetts Looks to Doula Support Services to Improve Maternal Care and Birth Outcomes

Using High Reliability to Ensure Safe and Fair Visitation Policies

Seeking a New Paradigm for Advance Care Planning

Let’s Talk About What Constitutes an “Emergency”

Buying Hearing Aids—Frustrating, Expensive, Eventually Worthwhile

In New Podcast Series, Dr. Paul Batalden Explores What It Means to Coproduce Health

New Framework for Patient-Reported Misdiagnosis Taps the Experts

Singing Three-Part Harmony

We’re pushing healthcare workers to the limit. What can patients do to help?

What do patients think about artificial intelligence?

Why Won’t They Wash?

Health Literacy: Making the Case to Organizations

Advance Care Planning and Other Medical Tall Tales

Thanksgiving in Canada

Best Wishes to Liz Salmi

Engaging Patients as Peer Reviewers for Research Publications

Using Legal Aid to Improve Health

Patient Safety Activists Unite to Implement Global Action Plan in the United States

New Toolkit Helps Patients and Providers Work Together to Improve Diagnosis

Jim Conway, Champion of Patients and Families

Becoming an Engaged Patient—Lessons From a Student With HIV

The Edge of the Known World

Restoring a Sense of Belonging: The Unsung Importance of Casual Relationships

Hopeful News from Bill Gardner

In California, Pediatricians Support Parents’ Behavioral Health, Too

Holding Telehealth to High Standards for Quality, Safety and Equity

If You Suspect the Patient Is in Danger, Tailor Your Approach for Telehealth

Sneha Dave, Leading a New Generation of Engaged Patients

Patient-Centered Research to Improve Diagnosis of Heart Disease in Women

Facilities Assess Visitation Policies as COVID-19 Restrictions Ease

An Engaged Patient Helps Others as He Confronts Bad News

Engaging Patients and Families in Patient Safety. An Interview With Marty Hatlie.

Telemedicine Is a Tool. Let’s Use it Wisely.

New Issue of PXJ Offers Research and Reflections on COVID “No Visit” Policies

Understanding Trends in Care Disrupted by the Pandemic

Engaged Patients Playing Catch-Up with Delayed Care

Pandemic prolongs ED boarding for young behavioral health patients

My Journey Toward Best Health

New Study on Long COVID Is Based on Patient Reporting

Medical Trauma Leads to Advice Relevant for All

New Study Examines the Effect of Face Masks on Communication

‘What matters to you?’ — A Question of Engagement

‘Another Engaged Way of Being’

‘Cruel’ Digital Race For Vaccines Leaves Many Seniors Behind

Sherman Award Postponed for 2021

Engaged and Persistent, Cancer Patient Tracks Down an Error

TakeCHARGE of Your Health Care With These Five Steps

Going Door to Door in Little Havana to Build Trust in Testing, Vaccination

To Counter Misinformation, Begin With Humility and Build Trust

Trust in Healthcare During the Pandemic

Learning From the Pandemic: Support for All

Ready for the New Year?

Leveraging a Bilingual Clinical Workforce for COVID-19 Care

COVID-19 Patient Credits Palliative Care for Her Successful Recovery

We Found the Missing Link – Patient Advocates

Being a Cancer Patient During the COVID-19 Pandemic

When False Information Goes Viral, COVID-19 Patient Groups Fight Back

Engaging Visitors as Care Partners

Accessing Open Notes to Improve Patient Safety and Reduce Disparities

On November 2, Patients Gain New Access to Personal Health Information

AHRQ Funding Available for Research on Organizational Health Literacy

Sneha Dave, Leading a New Generation of Engaged Patients

Developing Health Literacy Skills in Children and Youth

Medical Students Help Families Navigate the ICU Experience

Accessing Clinical Notes to Improve Patient Safety and Reduce Disparities

Progress Report From Bill Gardner, Engaged in Radiation Treatment

Patient Advocates Need to Keep an Open Mind

Helping the Helpers in Crisis

We Put Off Planning, Until a Medical Crisis Took Us by Surprise

Improving Health Literacy for Young Adults (Older Ones, Too)

Waiting for the Other Shoe to Drop

New Guidance for Promoting Behavior Change to Fight COVID-19

Advocating for Those Hit Hardest by the Pandemic: Nursing Home Residents

A Cancer Patient’s Perspective on the Pandemic; Updates From Dr. Bill Gardner

Dread Risk — A New Challenge for Patient Engagement

Compassion Means Better Care

Leveraging a Bilingual Clinical Workforce for COVID-19 Care

Can You Get Me a Screwdriver?

ACR Solicits Input to Improve Incidental Findings Follow-Up

Medical Student Advances Multilingual Health Literacy for COVID-19

Disengaging and Reengaging in Healthcare

Redeployed Clinicians Enable Conversations With COVID Families

Virtual Town Hall – What Dialysis and Transplant Patients Need to Know

Call for Articles: Human Experience in the Face of COVID-19

Communicating COVID-19 Changes to Family Presence Policies

COVID-19 Broke the Logjam; Telemedicine Is Here to Stay

Dispatch From a Country Doctor: Seeing Patients Differently in the Time of Coronavirus

‘Take Charge’ Campaign Begins With Advance Directives

Sherman Award Postponed as Healthcare Workforce Responds to Pandemic

Engaging with Coronavirus Precautions

‘Coproduction’ — A New Way to Look at Healthcare

‘Another Engaged Way of Being’

To Control Cost and Improve Outcomes, Engage Patients with ‘Leveraged Primary Care’

Engage Young Adults in Health Literacy; Teach Them to Take Flu Seriously

Always Ask, “What Else Could This Be?”

Portals from the Patient’s Point of View

Compassion Means Better Care

I access my personal health information online. Do you?

Know the Signs and Symptoms of Sepsis

Engaged Across the Continuum

“What Brings You Here?” A Nuclear Accident Enters the Exam Room

Nominations Open Jan. 21 for the 2020 Sherman Award

Family Caregivers Are Crucial Partners

Congratulations to Danny van Leeuwen, Podcaster and More

A How-To Guide for Engaging Patients in EHR Implementation

Sepsis Can Strike Anyone

Research Challenges Assumptions About End-of-Life Care Preferences

Sepsis Is Life Changing

Patient Engagement, Consumerism and Health Plan Design

With the Right Support, Patients Can Benefit from Home Dialysis

Patient-Generated Health Data: Taking the Lottery Out of Love

National Library of Medicine Offers Medical Vocabulary Tutorial

YouTube Star Becomes an Engaged Patient

World Sepsis Day 2019: Raising Awareness for Patients and Families

Adaptive Sports Program Engages Patients Following Rehabilitation

Children’s Health System Offers Health Literacy Curriculum for High School Students

Local Clinic Engages to Solve Immediate Problems With Current Resources

Engaging with Evidence-Based Medicine in the ‘Lifeworld’

Surviving Maternal Sepsis Leads to Patient Advocacy

Hostage Bargaining Syndrome Happens in Healthcare, Too

Mini-Biographies Help Clinicians Connect With Patients

The Benefits of Starting Rehab Early

Firsthand Experience Inspires Friends to Help Others with Heart Failure

Perioperative Planning Makes All the Difference for High-Risk Pediatric Surgery

Phase-Based Care in Community Mental Health

‘Another Engaged Way of Being’

Compassion and Unflinching Fact-Finding Go Hand in Hand

Advance Directives and Other Medical Tall Tales

A Tremble and a Lump: Why Race Matters in End-of-Life Conversations

KLAS Summit Identifies Seven Principles for Patient Engagement

End-of-Life Care Planning Is Patient Engagement, Too

“What Brings You Here?” A Nuclear Accident Enters the Exam Room

Patient Engagement, Consumerism and Health Plan Design

The Impact of Numeracy on Patient Engagement

Patients are Central to the Diagnostic Team

Patients, Consumers, Customers and Partners: What’s in a Name?

Engage in Patient Safety Awareness Week 2019

Engaging with Evidence-Based Medicine in the ‘Lifeworld’

MedStar Health in Focus: A Digital Platform for Patient Education

Engaging Patients in Health Research in Ontario

Engaging Seniors to Help Them Age in Place

Patient Advocates Get Burned Out, Too

Engaging Patients in Canada

Showcasing Excellence in Patient Engagement

Highlights From the Literature of 2018

Nominations Open Jan. 24 for the 2019 Sherman Award

KLAS Summit Identifies Seven Principles for Patient Engagement

Pediatrics as a Model for Patient Engagement

Getting Granular About Speaking Up

What Transparency Can Mean for Patient Safety

Narratives Describe Missed Opportunities to Avoid Diagnostic Error

Engaged in My Health Journey – An Experiment of One

Sometimes Engagement Means Simply Not Giving Up

Complex Expectations of Patients Toward Their Physicians

Empowering Family Members to Prevent Falls

Engaging Patients in Radiology

Being the Customer and the Car

Cost of Care: Engaging in Difficult Conversations

Making the Business Case for Health Literacy

For Some Patients, Writing is Engagement

Collaborating with Patients and Families to Raise Awareness of Sepsis

Race and Ethnicity, and Engagement That’s Right

Further Adventures on the Learning Curve

Health Central Hospital’s PFAC: The Voice at the Heart of Things

Decision-making on the Learning Curve

Pediatrics as a Model for Patient Engagement

Cleveland Clinic’s ‘Our Voice Healthcare Partners Council’

Engaging Residents With Personalized Music

Calling on Citizens Around the World to Improve Quality

The Impact of Numeracy on Patient Engagement

MedStar Health InFocus: A Digital Platform for Patient Education

Collaborating With Patients and Families to Raise Awareness of Sepsis

Training Family Members for Fewer Falls and Better Outcomes

Winners to be Announced Shortly

‘Immigrants’ Bring Patient Engagement Energy

Patient and Family Advisors Perform Rounds at BIDMC

Patients Engaging as Partners in Research

Engaging With a Complex Healthcare System

Engagement as a Strategy—Not a Buzzword—for Business Success

Radiologic Technologists Look to ‘ACE’ Patient Engagement

Transgender Patients and True Patient-Centered Care

Engaged in My Health Journey – An Experiment of One

Cost of Care: Engaging in Difficult Conversations

Two Simple Strategies for Engaging Patients With Writing

Finding Solutions in the Grassroots When Culture and Leadership Fail

Annual Event to Focus on Patient Engagement

Countdown to Sherman Award Nominations: Two More Weeks

Helping Patients and Doctors Understand the Value of OpenNotes

Engagement Begins With Empowerment

How to Engage Patients With Written Materials

Engaging Patients in Health Professional Education

Patients’ Lack of Political Power Torpedoes Power Sharing

Patient-Provider Communication in a Diverse Culture

Patient and Family Advisory Councils Advocate for OpenNotes

Empowering Patients: Help Them Ask the Hard Questions

Engaging Patients in Pain Management

Prepare to Nominate the Best in Patient and Family Engagement

Engaging Patients and Families: Vital, Rewarding and Challenging

Support Patients and Care Teams, Keep Technology in Its Place

Engage Patients as Consumers, the Airbnb Way

Understanding the Power of Health Literacy

HHS Endorses Patient Engagement in Draft Strategic Plan

Engaging in Uncertainty

Gaining Insight From the Public

Engaged in My Health Journey—An Experiment of One

Patients and Caregivers Engage Without Calling It ‘Patient Engagement’

Health Literacy: Making the Case to Organizations

Physical Therapy: Platform for Patient Engagement

Encore Presentation: Engaged Patients Are the New Paradigm

The Challenge of Accidental Engagement

Patient Engagement Begins at Home

OpenNotes: Creating a Solid Foundation for Engagement

From Patient-Centered to Collaborative Health

Improving Patient Engagement Through Clear Health Communication

Brigham Health: Safety Matters

Students Support Community Health on Their Way to Health Professions

Lessons Learned From Patient Stories

Engaged Patient Helps Himself by Helping Caregivers

Sherman Award Recognizes Innovation in Patient Engagement

Simulation Training for Patient- and Family-Centered Care

Patient-Reported Outcomes: Data Makes a Difference

An Engaged Patient Takes Control of His CKD Journey

Congratulations 2017 Sherman Award for Excellence in Patient Engagement Winners!

Patient Experience Is Not a Silo

Patient and Family Reporting: New Knowledge, New Advances

The Power of ‘&’ in Patient Experience & Engagement

The Good Fight: From Patient to Mentor to Registered Nurse

The engaged patient is an anomaly. Let’s fix the paradigm.

Medical Librarians: Helping Patients Engage With Information

Relationship-Centered Communication at Cleveland Clinic

My Journey With Kidney Failure—From Engaged Patient to Patient Mentor

An Engaged Patient Who Knew Something Was Wrong

Helping Patients Feel Knowledgeable

What We’ve Learned: Recognizing the Best in Patient and Family Engagement Programs

Difficult Conversations Are Everyday Practice for Physicians

“Personal Purpose” Engagement App Tests Work-Life Boundaries

Patients’ Communication Skills Matter, Too

Encore Presentation: Patient Identification Is Step One in Building a Culture of Safety

Patient Satisfaction Is Linked to Knowledge

Encore Presentation: Improving Care Transitions, Reducing Readmissions

Community Health Workers – Empowering the Most Vulnerable Patients

Ohio Medical School Boosts Health Engagement through Youth Partnerships

Empowering Patients: Build Confidence in Them to Ask the Hard Questions

Race and Ethnicity, and Engagement That’s Right

Where Health Truly Happens: Addressing Non-Medical Barriers Can Improve Health Outcomes, Engagement

Family Caregivers: Impacting (and Impacted by) the Patient Experience

Participatory Healthcare: Lessons from Listening to Patient Stories

Patient Engagement: Not Just a Good Idea, It’s the Law

Addressing Health Literacy Can Advance Patient Engagement

Feeling Calm, Cool and Collected: A Vital Foundation for Effective Patient Engagement

Patient and Family Engagement: An Unwavering Commitment to Partnership

Alzheimer’s Care Offers Unique Challenges and Opportunities

Improving the Patient Experience: Best Practices for Becoming Dementia Friendly

What We Learned about Patient Experience at Consumer Reports

Moving the Needle in Healthcare: A Disruptive Innovation to Reduce Unnecessary Hospitalizations and ER Visits

Back to Basics: Could Improved Patient-Provider Communications be the Remedy Healthcare Needs?

Patient Engagement is Critical for a Strong Culture of Patient Safety

Applying the Race and Ethnicity Lens Offers a New View of Patient Engagement

Building Relationships with Patients: A Cornerstone of Patient Engagement

Healthy Lessons: Using Pokémon Go and Gamification to Boost Patient Engagement

Real-Time, Intentional Patient and Family Check-Ins: A Catalyst for Cultural Change

Working from the Same Script – How Silos in Healthcare Hinder Care

COPD process redesign improves patient experience and boosts patient engagement

Rethinking How to Deeply Engage Patients and Improve their Experience of Care

Transforming Healthcare: Iora Health’s Innovative Model Focuses on Building Deep Relationships with Patients

CHOP’s Winning Strategy includes Patient and Family Voices in Total Project Design

A Retrospective on Patient Engagement: Following the Journey to Excellence

Integrating Community Support Resources to Treat the Whole Patient

Three Imperatives to Transforming Care with Mobile Health

Building and Sustaining True Culture Change

Advancing Consumer Engagement through Coalition Building

Post Discharge: Reaching Beyond the Hospital’s Walls to Create an Exceptional Care Experience

Reframing Patient Care through eHealth: A Powerful Toolkit for Patient-Specific Engagement

Creating a New Standard for Communication: The G.R.E.A.T.™ Service Standard

The Evolution of Patient Expectations: Two Lessons from the Past

It’s Time to Set a ‘Standard of Care’ for Patient Engagement

My Surgical Shared Decision: Trust the Doctor

Sparking Empathy with Patient Storytelling: An Innovative Medical Training Program

Patients’ Shared Decision Making Styles: Accommodating Various Approaches

Five Myths About Shared Decision Making

Involving Patients and Families in Care Design

Viewing Patient Engagement through the Patient’s Eyes: A Must for Real Healthcare Innovation

Patient Engagement: Please Listen! Please Be Clear!

A Wish List for My Healthcare Practitioners

Achieving Patient Engagement: No Easy Task

Healthcare’s “Moral Era” Focused on Patient-Family Perspective

The Gateway to Patient-Centered Care

View from the Other Side of the Stethoscope: The Doctor as Patient

A Holiday Songbook of Patient-Centered Carols

The Results are In: Patient Experience Matters

Patient-Centered Care: A Win for the Business, A Win for Patients

Patients Demand a Connected Healthcare Experience

Creating a Buzz about Open, Honest Communications in Health Care

Becoming Dementia Friendly: a Strategic Imperative for Health Care

Improving Health Literacy: One Key to Improving Health Care Safety

Healthcare Coaches: The Health System’s Missing Link

Connect Patient Engagement and Cultural Competence to Drive Health Management

The “How” of Patient Engagement Technology Meets the “Who” and “Why”

How mHealth is Enabling Co-creation of Care

Engaging Patients: 7 Lessons We’ve Learned

Innovative Simulation Program Advancing Client and Family-centered Care

A Journey to Greater Patient and Family Engagement, One Hospital at a Time

Patient Engagement: the Linchpin in PCMH Transformation

What is More Patient-Centered than Asking Patients, “What Matters to You?”

Meritage ACO: Improving Care Transitions, Reducing Readmissions

Treating Patients as Partners: A Journey to Better Outcomes

Relationship-centered Communication: A Path to Better Care, Meaningful Experiences

Setting the Standard for Engaging and Activating Patients

Family Mentor Program: Empowerment through Partnership

Creating an Environment that Welcomes Patients and Loved Ones as Partners in Care

The Path to Remarkable Care Experiences: Involving Patients and Families Directly in Improvements

‘Sunday Shoes’ Put Brake on Heart Failure Readmissions

HAP – Giving Voice to Patients

Patient and Family Advisory Councils: Making Inroads in Hospitals

Patient Identification: Step One in Building a Culture of Safety

Patient Engagement Begins Here: Know Thy Patient

Changing the Culture of Aging Care – We Have Far to Go

Almost Real: Patient-Centered Care Meets Norman Rockwell

Patient- and Family-Centered Care Initiatives from Around the World

How a Boon to Medical Research will Boost Patient Engagement

It’s About Partnership

Using Gaming to Engage and Drive Behavior Changes in Patients

Race and Ethnicity, and Engagement That’s Right

Falling Off the Cliff – The Need for Real-Time Communications in Care Transitions

The Power of Person-Centeredness in Long-Term Care

Exceeding Expectations: Moving from Task-based to Relationship-based Care

Questioning Protocol, a Family’s Perspective

Patient Engagement: a Patient or a Physician Challenge?

Part II – Frequent ED Users: Transitioning from Volume to Value

See Patients as Individuals First

Listen and Engage Our Elder Patients: It Matters

In Search of ‘Meaningful Use’ of all the Health Data

Engaging Patients in Safety: Naughty or Nice?

Frequent ED Users: An Ever Growing Challenge

Collaborative Care: Hope for Patients with Complex, Undiagnosed Conditions

Creating an Exceptional Care Delivery Experience for Mother, Baby and Family

Personal Support Networks: Reshaping Care Communication

Communication: a Powerful Remedy to Cure Ailing Quality and Experiences in Healthcare

Health Literacy Month: A Great Time for Learning and Improving

The Telluride Experience: Rich Insights with Patients as Faculty

Engaging Patients to Make Better Decisions about Antibiotic Use

We Can Do Better for Metastatic Breast Cancer Patients, Just Ask

Changing Behavior in Healthcare goes Both Ways

Stepping up to the Extraordinary Challenges of Alzheimer’s Care

Medical Schools Putting Focus on the Patient Experience

Shaping the Next Generation of Healthcare Providers

Communicating With, Not Simply About the Patient

Reimagining Primary Care: A Radical Path to Better Patient Outcomes

Connect Patient Engagement and Cultural Competence to Drive Health Management

HERE TO HOME: Effectively Engaging Heart Failure Patients in Their Care

Empowering Patients and Families to Participate in Care

Catalysts for Patient Engagement

First, Seek to Understand

Closing Communication Gaps, Engaging Patients in Meaningful Ways

“Guardian Angels,” Positively Impacting the Transplant Care Experience

Patient Communication 101: Find the Words to Fit the Moment and the Patient

OpenNotes: the Empathy Catalyst that’s Spurring a Revolution in Care

Inviting Your Patients to Read Their Visit Notes

Saluting Those Who Serve

Award Winning Efforts in Patient Engagement Drive Better, Safer Care

Patient Engagement Begins with Better Listening

Don’t Forget the ‘Patient’ in Patient Engagement

From Compliance to Engagement: Reimagining the Patient Relationship

Call to Action: Partner with Patients and Families for the Safest Care

Engaging Frequent ED Visitors Seeking Prescription Narcotics

The Bedside Shift Report: Engaging Patients and Families as Partners

Designing a Consistent Model of Care: Open, Honest, Compassionate

Clinicians as Pathfinders….Lessons from the Past

Patient-Centered Care: Giving Voice to Patients and Families

Engaging Patients as Partners in Reducing Diagnostic Error

Paradigm, not Pill: The New Role of Patient-Centered Care

Family Engagement: Combatting Low Literacy, Driving Better Patient Outcomes

Patient Engagement Must Begin with Plain Language

Charles Morris, Enhancing Life for Residents in Long Term Care from Day One

When it Comes to Engaging Patients, Health Care Providers are Lost in Space

Patient Engagement and Patient Safety: Are They Just Words?

How Technology is Helping Nurses Build Patient Engagement

Forging a Partnership to Drive Better Patient Outcomes

Bariatric Surgery and Weight Management Programs achieve “Trifecta” with PFCC

Let’s Talk Patient-Centered Care, Let’s Talk about Communication and Collaboration

Survey says: Remind me, please!

Redesigning the Surgical Care Experience: Patients and Families Lead the Way at UPMC

Why We Need a Community Effort for Patient Experience Improvement

Patient Engagement: What is It and Why Should I Care

The Heart of Patient Engagement May Be in Cleveland

The Most Difficult Challenge: Engaging Patients and Families Following Medical Harm

Yes, The PFCC Methodology and Practice Works in the Outpatient Setting, Too!

When Money Gets in the Way of Better Care

In Connecticut, Better Health is Everyone’s Responsibility

Chronic Disease Management: Rallying Support for the Journey

When Caring for Patients, Being There Doesn’t Mean Just Being There

When We Know Better, We Do Better: The e-Patient Awakening

Patients: BYOD

Engaging Patients Isn’t as Hard as You Think

A Tale of Two Organizations

Effective Complaint Management Forges Hospital Loyalty

4 Steps to Better Patient Engagement

Laying the Foundation for Improved Outcomes

What is Patient Engagement?