Author Archives: Roberta Carson, Patient Advocate & President, Zaggo

Roberta Carson is founder and president of Zaggo, Inc., a national nonprofit devoted to empowering patients and their families to be more engaged, effective members of their medical team.
Health Literacy

Understanding the Power of Health Literacy

by Roberta Carson, Patient Advocate & President, Zaggo • November 2, 2017 • One Comment

Providing patients and family caregivers with understandable health information might seem like common sense, but it’s not as common as you might think – and its impact on care has big implications when it comes to health outcomes and the cost of healthcare. The Institute of Medicine defines health literacy as “the degree to which […]

Physician-Patient Communication

Back to Basics: Could Improved Patient-Provider Communications be the Remedy Healthcare Needs?

by Roberta Carson, Patient Advocate & President, Zaggo • August 18, 2016 • 3 Comments

Dealing with an illness or injury is overwhelming for patients and families, who must learn all they can about an unfamiliar condition, make treatment decisions, manage medications, and more, all while stressed with the change in health status. My son Zachary was 17 when diagnosed with a terminal brain tumor. It was heart-wrenching and often […]