Author Archives: Jennifer Phillips, Innovation Director, Virginia Mason Medical Center

Jennifer Phillips is Virginia Mason’s Innovation Director. In addition to implementing innovation and patient experience strategies, she serves as internal faculty in innovation, creative thinking, lean production system and experience-based design concepts and methods.
2016 JQS Award Finalist

Rethinking How to Deeply Engage Patients and Improve their Experience of Care

Virginia Mason is an urban integrated health system in the Puget Sound, Washington region, with our flagship campus located in downtown Seattle. Like most healthcare organizations, we strive to actively engage patients in their clinical care. We are guided by our strategic plan that puts the patient at the top of its pyramid format to […]

2015 JQS Award Finalist

Involving Patients and Families in Care Design

Editor’s Note: The deadline for 2016 nominations for the John Q. Sherman Award for Excellence in Patient Engagement is just around the corner: Friday, March 11.Want to know what it takes to “Wow” our judges? In this week’s post, we take a look back at 2015 finalist Virginia Mason Medical Center. At the end of […]

2015 JQS Award Finalist

The Path to Remarkable Care Experiences: Involving Patients and Families Directly in Improvements

Virginia Mason is an urban integrated health system in the Puget Sound, Washington region, with our flagship campus located in downtown Seattle. Like most healthcare organizations, we strive to actively engage patients in their clinical care. As part of our patient engagement efforts, our patients and their families are directly involved in helping improve our […]